Description All businesses sell one thing: Reactions! The Customer Experience emotional reactions you create are your product. And as soon as you begin to see your business as a reaction-creating machine, you’ll begin to think about your business and its…
DescriptionMarketing departments have moved to a more customer-centric way of engaging customers. The organization of the marketing department has shifted from purely a brand, product or channel focus to a stronger role of being the faithful steward of the customer…
DescriptionCustomer engagement refers to the ongoing interactions, relationships, and experiences that a customer has with a brand or company. It is a multifaceted concept that goes beyond transactions and involves building a meaningful connection between the customer and the brand.…
Description In this course, you’ll see – both through recent third-party research and specific, real-life business examples – how delivering a superior customer experience can help you increase your revenue and grow your customers and business. This would be a…
Description Learn about the Framework that’s at the heart of Web3 led by serial Entrepreneur and best-selling author Amanda Slavin, this course motivates you beyond the « how » and shows you « why » intentional connections matter in every aspect of customer communication…
Description Welcome to this course on Customer Experience Management (CXM), with a specific focus on Omnichannel customers. The customer journey map is changing, it’s no longer a straight line that goes from point A to point B. Customers now use…
Description I truly believe BIG new forming habits and IMPACTFUL strategies do not necessarily mean spending many resources in terms of time and money. We need of course some time to study certain unwanted behaviors and devise “simple” changes that…
Description In this course you’ll learn how to manage customer experience in organizations. We’ll start with the definitions of customer experience and experience management. You’ll learn how to create customer experience strategy and important points. Then we’ll go through the…
DescriptionMüşteri memnuniyeti, sadık bir müşteri kitlesi oluşturmak için en temel unsurdur. Salesforce’un paylaştığı bilgiye göre, bir araştırmaya katılan tüketicilerin %89’u, olumsuz bir müşteri deneyimi yaşadıktan sonra bir şirketle iş yapmayı bırakmış. Bu önemli konuyu iş hayatında çözemediğimiz sürece şirketlerin yaşam…
Description Welcome to Certified Chief Customer Experience Officer (CCXO) Assessment This assessment helps to employees and companies in internal certification procedures. Its not a course with theory, its exam for certification / assessment Udemy doesn’t provide certificates for exam type…
