Description
No matter whether you are new to the research scene or already have some experience, this course will help you excel in future research challenges and bring your project, product and start-up to a success.
Regardless which approach to innovation you or your company adopted, all approaches are based on the deep understanding of the wishes, needs and desires of the user. Entering a dialog with your present and future consumers is essential for any development or relaunch of products, applications and services. Consumer centricity is crucial for an economic deployment of your resources.
During this course, you will learn how to become an ‘insight gold miner’ via qualitative interviews and unveil hidden truths. With accurate preparation and execution of user interviews, your research challenge will become a success.
Crafting the right questions for your interview is always a tailormade task. This course helps you to reach the goal of asking the right questions by helping you prepare properly.
The course is practice oriented. To increase the learning impact, the sessions include exercises as well as theoretical background.
The course takes you through the following topics:
Importance of research for the success of your business
Short introduction to qualitative methods
Mindset, researcher and research team
Business vs. research objectives
Setting up a research plan (To how many people should one speak and how to define it?)
Preparing the guideline for the interviews
The actual interview situation with what to look out for
5 golden tips on how to ask the right questions
What is an analysis?
How to proceed in an analysis?
NOTE: this course focusses on qualitative research (e.g. interviews, in-depths), not on quantitative research (e.g. surveys)!
À qui ce cours s’adresse-t-il ?
Design Thinkers, Service Designers, UX Designers or Product managers who do have a research challenge coming up and want to bring it to a success
People who want to make sure that their product developments and (re-) launches are a success by hitting the heart of users’ / customers’ needs, wishes and desires.
Everyone who wants to dive deeply into customer understanding and customer centricity
Everyone who feels that human-centered approaches for solving problems is the only way to go
Everyone who wants to understand how to set-up and conduct face-to-face interviews
Afficher plus
