Description
This is the course we wish we had when we started our Service Design careers.
Tools and frameworks alone won’t make you a great Service Designer. Most Service Design happens within existing companies and organizations. By understanding the real challenges and barriers to putting Service Design into practice you will be better prepared for the reality of actually doing the work. This is one of the only courses that go beyond methodology alone to focus on how to apply Service Design in an organizational context.
This course includes:
A comprehensive introduction to the Service Design process
Recorded activities (we walk you through activity templates with pre-recorded facilitation)
A resource list to support your learning beyond this course
Learn from experienced industry professionals who have:
Established and scaled in-house Service Design teams in multiple companies across industries (Telecom, Insurance, Financial Services, Legal, and Retail)
Been recognized with the Service Design Global Network award
Been actively teaching and mentoring students and industry professionals in Service Design for 15+ years
Are regularly invited to speak at events, host workshops, and share their thoughts on the evolution and future of Service Design
At the end of this course, you will:
Become deeply familiar with the overall Service Design methodology and be confident in your ability to speak to it.
Have a meaningful understanding of key phases of work in Service Design: Research, Ideation, Prototyping, and how they fit together as a process
Know how to clearly communicate the value of Service Design
Appreciate the importance of stakeholder management and organizational context when practicing Service Design
Learn what core skills and specialized skills you need to develop in order to succeed at landing your first role or further progressing in your career as a Service Designer
À qui ce cours s’adresse-t-il ?
Anyone interested in learning more about Service Design and how to apply it in an organizational setting
UX Designers looking to expand their skills
Students interested in jobs related to Service Design, human-centred design or innovation
Working professionals interested in making a transition to a Service Design role or collaborating with Service Design teams
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