Event Planning Customer Service

Description   Being an event planner and organizing events is not an easy job; it takes a lot of patience, focus, courage, determination, and other characteristics to successfully provide attendee satisfaction and fantastic experience to the business participants. In customer service, people will forget what you did, but people will never forget how you made them feel. This quote truly captures the importance of making guests feel valued. There is no shortage of research out there discussing how essential customer experience is right now, and at the heart of those experiences is superior customer service, knowledgeable, friendly staff trumps all other aspects of your business. In fact 72% of guests who have a positive experience will share that information with friends, often naming the business responsible. It is very important to note that, customer experience will be very important than other factors when individuals choose between two brands.  Every event manager or company must ensure that their staff are well trained to serve customers effectively, customers are always right. From preparation to the finishing of any event need careful planning. When you start planning an event, one of the first thing you should do is figure out your planning timeline. It is very important to outline the months and weeks leading up to the big day. This way, you will meet a very important deadlines and also stay within your budget.À qui ce cours s’adresse-t-il ?Event managers, event companies, Event agencies, customers, governments, event associations, business people, organizers, students, churches, etc.Afficher plusAfficher moins